1. Do I need to create an account to place an order?
No. You can place an order as a guest without creating an account. However, creating an account allows you to track your orders, save your shipping details, and enjoy a faster checkout experience.
2. How do I place an order?
Placing an order is simple:
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Browse our collection and choose your favorite products.
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Click Add to Cart.
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Proceed to Checkout.
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Enter your shipping details.
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Select your preferred payment method.
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Confirm your order.
You will receive an order confirmation once your order has been successfully placed.
3. How do I know if Chulbul.pk has received my order?
After placing your order, you will receive an order confirmation via email or SMS (depending on the contact information you provided). If you do not receive a confirmation, please contact our Customer Care team.
4. How can I track my order?
Once your order is shipped, we will provide a tracking number via SMS or email. You can use this tracking number on the courier company's website or contact our Customer Care team for updates.
5. What payment methods do you accept?
We currently accept:
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Cash on Delivery (COD)
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Bank Transfer (where available)
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Debit/Credit Cards (if enabled on the website)
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Digital Wallets (where available)
Available payment options will be displayed during checkout.
6. How long will it take for my order to be delivered?
Orders are usually delivered within 3–5 working days across Pakistan.
Delivery times may vary during public holidays, promotional campaigns, or due to courier delays.
If your order has not arrived within the expected timeframe, please contact our Customer Care team.
7. What if I receive an incorrect or damaged item?
We sincerely apologize for the inconvenience.
Please contact us within 48 hours of receiving your order and provide:
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Your Order Number
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Clear photos of the item
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Photos of the packaging (if damaged)
Our support team will review your request and arrange a replacement or suitable solution.
8. What if I receive an incomplete order?
If any item is missing from your order, please contact our Customer Care within 48 hours of delivery.
Include your Order Number, and we will investigate the issue and send the missing item if applicable.
9. What is the procedure for cancelling an order?
Orders can only be cancelled before they are dispatched.
To request cancellation, contact our Customer Care as soon as possible with your Order Number.
Once an order has been shipped, it cannot be cancelled.
10. I want to return my order. What should I do?
If you wish to return an item, please contact our Customer Care team within 7 days of receiving your order.
Returned items must be:
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Unused
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In their original packaging
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Complete with all accessories
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In resalable condition
Returns are subject to our Return & Exchange Policy.
11. How long do I have to exchange my order?
You may request an exchange within 7 days of receiving your order.
The item must be unused, in its original packaging, and eligible under our Exchange Policy.
12. Can I change my delivery address after placing an order?
Yes, but only before your order has been dispatched.
Please contact Customer Care immediately with your Order Number and updated address.
13. Do you deliver all over Pakistan?
Yes. We deliver to most cities and towns across Pakistan through our trusted courier partners.
Delivery availability may vary for remote locations.
14. Are all products original?
Yes. We carefully source quality imported toys and strive to provide authentic, safe, and high-quality products for children.
15. What if the product is out of stock?
If a product is out of stock, you can use the Notify Me option on the product page to receive an email when it becomes available again.
16. How can I contact Customer Care?
You can contact our Customer Care team through:
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WhatsApp
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Phone Call
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Email
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Contact Us page on our website
Our team is happy to assist you with any questions or concerns.
17. I have a comment or suggestion regarding your products or service.
We love hearing from our customers!
Your feedback helps us improve our products and services. Please share your suggestions through our Contact Us page, email, or social media channels. We appreciate your support and continuously strive to make your shopping experience better.